Refund policy
At Homiva, we strive to ensure you love your home and kitchen organization products. Please review our return and refund guidelines below:
1. Damaged, Defective, or Incorrect Items (Guaranteed Resolution)
If your product arrives damaged, defective, or if you received the wrong item:
Contact us within 7 days of delivery at homiva.store1@gmail.com.
Please provide your order number alongside clear photos or a short video showing the issue and the packaging.
Once verified, we will promptly send you a free replacement or issue a full refund without requiring you to return the damaged item.
2. Return Window & Conditions (Change of Mind)
If you wish to return an item for personal reasons:
Requests must be submitted within 14 days from the delivery date.
Products must be unused, unwashed, and in their original packaging with all parts included (due to food hygiene standards).
Important: Please do NOT send your purchase back to the manufacturer or the original shipping address on the parcel. You must contact us first to receive the authorized return warehouse address and instructions.
The buyer is strictly responsible for paying all return shipping costs. We strongly recommend using a trackable shipping service.
3. Order Cancellations & Modifications
Orders can only be modified or canceled within 2 hours of placement. After this window, the order is automatically routed for packaging and shipping, and cannot be stopped.
4. Incorrect Address & Failed Deliveries
Customers are responsible for providing accurate shipping details at checkout. Homiva is not liable for orders lost or returned due to incorrect, incomplete addresses, or failure to collect the package from the local carrier.
5. Lost or Delayed Parcels
If your tracking number shows no movement for more than 30 days, please notify us, and we will initiate an investigation, send a replacement, or issue a full refund.
6. Refund Processing
Once approved, refunds are processed back to your original payment method within 5 to 7 business days.
7. Contact Us
To start a claim, please reach out to our support team at homiva.store1@gmail.com with your order details.